General

What is Loopu?

Loopu is a student marketplace where users can buy or sell items safely and easily.

Is Loopu free to use?

Yes, signing up is completely free. 

Who can use Loopu?

Anyone over 18 years old with a valid Fordham email address can create an account and start using Loopu.

For Buyers

How do I buy something?

Browse listings using our filters bar if needed, and click “Buy Now” or “Make an Offer” when you’re ready.

How does payment work?

We use Stripe as our secure payment providers. Funds are held until the item is confirmed delivered.

What if I decide not to complete the deal?

If you changed your mind and decided not to pick up the item, just don’t confirm the transaction and the money will be refunded after 14 days from the payment.

What is the refund policy?

We refund only the value of the item. The platform and payment processing fees are not refundable.

What are the buyer's fees?

Stripe charges 2.9% + 30 cents for each payment, our platform takes extra 1%.

For Sellers

How do I list an item?

Click “Create Listing,” add images, detailed descriptions, and set your price. That’s it!

Are there any fees for selling?

We charge a 10% commission on successful sales. No listing fees for basic users.

When do I get paid?

You’ll receive payment up to two days after the buyer confirms receipt of the item.

How do I accept, decline or counter the offer?

You’ll receive payment up to two days after the buyer confirms receipt of the item.

What are the seller’s fees?

We charge sellers 10% fee for each successful trade.

Safety & Policies

Is LoopU safe?

Yes, we use secure payment processing, offer dispute resolution, and monitor suspicious activity. (We will probably need to include the terms & conditions link here)

How do I report a scam or suspicious user?

Contact us directly at looputrade@gmail.com

What's your refund and return policy?

Buyers have 14 days from the payment to request a return if an item isn’t as described. They can contact us directly at [support email].

Account & Support

How do I create an account?

Click “Sign Up” and follow the prompts. You can use Fordham email address only!

I forgot my password. What should I do?

Use the “Forgot Password” link on the login page to reset it.

How do I contact customer support?

Email us at looputrade@gmail.com.